Terms of use
These General Terms of Use (“Terms”) governs the content and use of www.hiliex.com (“Hiliex website” and/or “Site”) which is owned and operated by Hiliex Inc. (“we”) whose registered corporate office and principal address is at 18 Technology Dr. #169, Irvine, CA, 92618, USA. Please read these terms carefully before using the Hiliex website. By visiting or using this Site and/or any content or materials available you signify that you have read, understand and agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Hiliex website. We reserve the right, at our sole discretion, to change, modify, add, or remove portions of these Terms at any time. Your continued use of the Hiliex website will be subject to the most current version of the Terms posted at the time of such use. We recommend that you read through the Terms available on www.hiliex.com from time to time so that you can be sure that you are aware of and agree to the latest version. If you breach any of the Terms, we shall be entitled to withdraw your permission to use the Hiliex Website and you must immediately cease use of the Site and destroy any materials downloaded or printed from the Hiliex Website.
Website content
Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that information on our Website or accessible from it is accurate, complete or up-to-date and accept no liability for any loss or damage caused by inaccurate information. You should independently verify any information before relying upon it. If you discover any inaccurate information on our Website please contact us at webmaster@hiliex.com or write us at the following address: Hiliex Inc. 18 Technology Dr. #169, Irvine, CA, 92618, USA.
Your Liability
You must not use the Hiliex website in any way that causes, or may cause, damage to the site or impairment of the availability or accessibility of the Hiliex website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use this site to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this site without Hiliex Inc. expressed written consent.
Payment and Order Processing
All orders must be prepaid by credit card, PayPal or Wire Transfer for International customers. Orders paid via PayPal e-checks will be held until PayPal advises your funds have been received. We reserve the right to cancel orders that are being shipped to unverified accounts or a third party. On Credit Card transactions over $ 1,000 USD, we require a Credit Card Authorization Form (that we provide) to be submitted to Hiliex Inc. for verification, along with a picture copy of the Credit Card and Driver’s License.
Terms of Sale
Hiliex Inc. retains ownership of all products sold until balance is paid in full. All prices are in US Dollars only. Without any exceptions, all customs and duty charges are the customers responsibility. All sales are final unless products are DOA or received damaged in shipping. Special order items are non-cancelable and non-refundable. By using your shipping account and/or shipping forwarder your take full responsibility to pay all California taxes and are responsible fully responsible of the shipment as soon it leaves our premises. Purchased items in need for a warranty claim must be send to the service center with a valid RMA (Return Merchant Authorization) and with full insurance coverage and freight charges prepaid.
Returns are only accepted on brand new factory sealed merchandise. Products returned in used or altered condition will not be accepted. A 25% restocking fee applies to all returned items that are approved. You must call Hiliex Inc. for an RMA number (Return Merchant Authorization) number to return any items. Without an RMA number and/or items sent by freight collect will be rejected.
In order to be able to offer additional discounts, we offer an exchange program on the return of your old parts (core exchange units) that are being replaced. This offer only applies on products that we see a value in reselling. In the event of us offering you a value for your old parts we will apply the discounts to your new purchase and provide you with an RMA number to return your core exchange unit. Core exchange units are required to be returned within 30 days of received order. Failure to return the core exchange units will be subject to additional charges up to the full value of the core unit.
Product Warranty
All products that are listed and promoted by Hiliex Inc. have a warranty period that is offered by each of the manufacturers that we represent. Please be aware that the length of the warranty period varies between manufacturers. Products found to be defective within the Warranty period that starts from the time of delivery shall be repaired or replaced at no charge to the owner as it is the exclusive liability of the manufacturer under the listed manufacturer warranty. However Hiliex Inc. will always assist and make sure the warranty claims are processed and honored by either one of our affiliates or the Original Equipment Manufacturer (OEM) in a professional and timely manner. Return shipping cost of the defective unit is the end user’s responsibility. Damage or malfunctions due to owner’s misuse, unauthorized modification, accidental damage, or improper installation not in conformance with published instructions by Hiliex Inc. are specifically excluded from this warranty.